Management Consulting Portfolio

Strategy.
Delivery.
Transformation.

Senior project manager and program lead with 10+ years of enterprise consulting across healthcare, insurance, and banking technology — translating complex business problems into clear, executed outcomes.

View project work Career timeline
Tolut Bako — Senior Management Consultant
10+ Years enterprise delivery
$20M+ Programs governed
92% PMO project success rate
Strategic Analysis Business Transformation Process Improvement Regulatory Compliance SAFe® Agile Stakeholder Engagement AI Training Contributor

Profile

Senior consulting expertise, enterprise-grade delivery

I am a Senior Project Manager and Program Lead with a decade of hands-on enterprise delivery at Deloitte, Hagerty Insurance Canada, and Access Bank PLC — spanning healthcare, insurance, and banking technology.

My consulting work spans strategic analysis, business process improvement, organizational transformation, and digital modernization across healthcare, insurance, banking, and regulatory compliance. I have governed portfolios exceeding $20M and led multi-disciplinary teams across Canada, the US, and West Africa.

Outside formal employment, I run independent advisory engagements for SME clients, early-stage ventures, and community organizations — applying the same frameworks used at the enterprise level to help smaller organizations navigate growth, process change, and operational maturity.

I hold a PMP certification, SAFe® 6 Lean Portfolio Manager, and CBAP credentials. I am based in Ontario, Canada and available for remote engagements globally.

Core competencies

Strategic analysis & business case development
Business process improvement & re-engineering
Organizational transformation & change management
Program governance & PMO design
Risk identification, mitigation & reporting
Executive stakeholder communication
SAFe® Agile, Scrum & hybrid delivery
Regulatory compliance program management
KPI dashboard & portfolio performance design
Budget management & financial governance

Career Timeline

Enterprise consulting experience

Direct, measurable delivery across four major organizations over ten years — spanning strategy, operations, and regulated program execution.

Deloitte

Mar 2023 – Present

IT Project Manager
  • Direct large-scale healthcare IT transformation programs — clinical platform modernization, revenue cycle enhancement, and compliance-driven automation across multi-hospital environments — managing initiatives exceeding $6M in portfolio value.
  • Lead healthcare regulatory initiatives aligned with HIPAA and CMS standards, strengthening governance controls and decreasing audit observations by 35%.
  • Scaled SAFe practices across three Agile Release Trains, improving delivery predictability and release consistency by 28%.
  • Optimized third-party partnerships and complex system integrations, lowering operational expenditure by 18%; present portfolio KPIs and executive dashboards to senior leadership.

Hagerty Insurance Canada

Jun 2022 – Mar 2023

Program Manager
  • Spearheaded enterprise digital transformation across Hagerty's specialty classic and collector vehicle insurance operations — modernizing policy administration, underwriting, and claims management platforms.
  • Governed an $8M+ insurance technology portfolio spanning core policy system migrations, API integrations, and digital customer channel enablement.
  • Implemented CI/CD automation with product, engineering, and actuarial leadership, accelerating product deployment velocity by 40% and reducing delivery risk by 30%.
  • Directed cybersecurity and data compliance programs aligned with ISO 27001, SOC 2, and provincial insurance regulations.

Access Bank PLC

Apr 2017 – Jun 2022

Project Manager
  • Led enterprise-wide digital banking transformation — core banking modernization, digital payment platforms, fraud prevention, and regulatory reporting across retail and corporate divisions.
  • Delivered AML/KYC compliance programs aligned with CBN guidelines and FINTRAC mandates; increased operational efficiency by 25% through API integration and reporting automation.
  • Oversaw financial governance across a portfolio exceeding $5M and accelerated product launch cycles by 32% through structured Agile adoption.
  • Institutionalized PMO governance frameworks bank-wide, raising project delivery success rates from 70% → 92%.

Joint Marine Environ Guard

Jul 2013 – Oct 2016

PM — Environmental Compliance
  • Led environmental compliance projects ensuring adherence to regulatory standards and sustainability guidelines.
  • Coordinated cross-functional teams executing environmental risk assessments and remediation initiatives, managing project budgets, vendor contracts, and procurement for field operations.
  • Implemented process improvements that reduced compliance violations and prepared regulatory reports and audits for government and environmental agencies.

Independent Work

Selected consulting projects

Engagements outside formal employment — advisory work, early-stage venture support, and community transformation initiatives undertaken independently.

SME Advisory

Operational Restructuring — Retail Distribution Business

Ontario, Canada  ·  2023 – 2024  ·  Independent engagement

Engaged by a family-owned multi-location retail distribution company facing margin pressure and operational inefficiency. Conducted a full process audit, redesigned inventory and procurement workflows, and introduced a basic performance management framework for the leadership team of eight.

Outcomes

Inventory carrying costs reduced by approximately 18% within 6 months of new workflow adoption

Standardized SOPs delivered across three locations, reducing onboarding time for new staff

Monthly management reporting cadence introduced, replacing ad hoc owner reviews

Startup Advisory

Go-to-Market & Delivery Framework — Nigerian Fintech Startup

Lagos / Remote  ·  2022 – 2023  ·  Pro-bono advisory

Provided strategic advisory support to an early-stage digital savings and lending startup preparing for its seed round. Scope included business model stress-testing, go-to-market planning, regulatory readiness assessment against CBN guidelines, and a lightweight project delivery framework for the founding team.

Outcomes

Investor-ready GTM narrative and delivery roadmap developed ahead of seed fundraise

Regulatory gap analysis completed; CBN licensing pathway documented with remediation steps

Founding team adopted Agile sprint cadence for product development, reducing feature cycle time

Nonprofit / Community

Program Governance Design — Diaspora Community Organization

Toronto, ON  ·  2021 – 2022  ·  Volunteer consulting

Volunteered as a strategic advisor to a registered nonprofit focused on skills development and economic integration for newcomer Africans in the Greater Toronto Area. Led a governance redesign project to improve program accountability, donor reporting, and volunteer coordination as the organization scaled its programming.

Outcomes

Program governance charter and accountability matrix introduced across four active programs

Donor reporting templates built, improving funder confidence and enabling a grant application cycle

Volunteer coordination structure redesigned, reducing coordinator time spent on scheduling by ~40%

Fractional PM

Technology Procurement & Vendor Selection — Professional Services Firm

Ontario, Canada  ·  2024  ·  Fractional engagement

Served as fractional project manager for a mid-sized professional services firm selecting and implementing a new practice management platform. Led requirements gathering, vendor evaluation (RFP design and scoring), contract negotiation support, and change management planning for a team of 35 staff.

Outcomes

Vendor selection completed within 10 weeks against a structured scoring framework across five shortlisted platforms

Change management plan and training schedule delivered ahead of go-live, achieving 90%+ staff adoption within 30 days

Implementation delivered on time and within the agreed fixed-fee budget with no scope overruns

Methodologies

Business frameworks applied in practice

Not theoretical exposure — these are the frameworks actively deployed across enterprise programs and independent engagements.

01

SAFe® Agile at Scale

Certified SAFe® 6 Lean Portfolio Manager. Applied across three Agile Release Trains at Deloitte, driving 28% improvement in delivery predictability. Includes PI Planning, Scrum of Scrums, and portfolio Kanban.

02

Business Process Improvement

Lean Six Sigma-informed process analysis and redesign. Delivered measurable efficiency gains ranging 18–32% across retail distribution, fintech, and enterprise IT environments.

03

Portfolio Governance & PMO Design

Built PMO frameworks from scratch at Access Bank PLC, raising project success rates from 70% to 92%. Includes governance charters, KPI dashboards, and steering committee reporting.

04

Risk Management

Risk identification, quantification, mitigation planning, and escalation across $3M–$8M programs. Reduced operational risk by 30% at Hagerty Insurance Canada through structured risk governance and early-warning tracking.

05

Regulatory Compliance Programs

Deep experience translating FINTRAC, AML/KYC, and CBN compliance requirements into executable roadmaps — coordinating legal, engineering, and risk teams against hard external timelines.

06

Change Management & Adoption

Organizational change planning across digital transformation, platform migrations, and process redesign — stakeholder mapping, communication strategy, resistance management, and adoption measurement.

Credentials

Qualifications & technical tools

Certifications

SAFe® 6 Lean Portfolio Manager
Certified Business Analysis Professional (CBAP)
Scrum Professional Certificate
CFA Program — Level I Passed
Lean Six Sigma White Belt
Process Improvement Certificate — Productivity Engineering
PMP Certification (In Progress)

Education

MSc, Marine Pollution & Management

University of Lagos

BSc, Plant Biology & Biotechnology

University of Benin

Tools & Platforms

Jira Azure DevOps MS Project Smartsheet Confluence Power BI Tableau SharePoint ServiceNow Salesforce SAP SQL

AI Training Value

What I bring to AI training work

My domain expertise maps directly to what frontier AI systems need to learn about real-world management consulting — not textbook scenarios, but live decision-making under enterprise pressure.

Expert scenario analysis

10+ years of real project scenarios — stakeholder conflicts, resource trade-offs, delivery crises — translated into structured, decision-quality inputs that reflect how expert consultants actually think and respond.

Client-ready deliverable review

Deep experience developing, reviewing, and refining case studies, business frameworks, governance documents, and steering committee materials — exactly what AI systems need evaluated at a high quality bar.

Cross-industry depth

Coverage across fintech, banking, digital infrastructure, cloud transformation, and regulated industries in both North America and West Africa — enabling nuanced, domain-accurate contributions across consulting verticals.

Written communication precision

Demonstrated ability to synthesize complex problems into clear, structured, executive-ready written outputs — a direct asset for evaluating and improving AI-generated consulting content and reasoning quality.

Contact

Available for consulting collaboration

Open to AI training engagements and management consulting contributions. Based in Ontario, Canada — available remotely across North America.

tolutbako@gmail.com LinkedIn +1 (647) 832-7149